About Our Emergency Plumbing Service
Plumbing emergencies don't wait for business hours. Our emergency plumbers are available 24 hours a day, 7 days a week, 365 days a year across the Blue Mountains and Western Sydney. We aim to be at your property within 60 minutes of your call. Whether it's a burst pipe flooding your home, a complete loss of hot water, or a gas leak — call us now and we'll be on our way.
What We Handle
Emergency Plumbing Situations We Fix
Burst Pipes
Burst pipes cause immediate flood damage. We isolate and repair fast to minimise damage.
Flooding
Overflowing drains, toilets, or appliances. We stop the source and help manage the damage.
No Hot Water
Complete loss of hot water treated as urgent. Same-day repair or replacement available.
Gas Leaks
Gas leaks are always an emergency. Leave the building and call us immediately — 24/7.
Sewage Backups
Sewage backup into your home is a health hazard. We respond fast and clear the blockage.
Major Leaks
Uncontrolled water leaks causing damage to walls, floors, or ceilings. Rapid response.
How It Works
Our Process
01
Call Us Immediately
Our emergency line is answered 24/7. Describe the situation and we dispatch the nearest available plumber straight away.
02
60-Minute Response
We aim to arrive within 60 minutes across our service area. You'll receive a call when we're on the way.
03
Make Safe First
Our first priority is to make your property safe — isolating water or gas, stopping flooding, and protecting your belongings.
04
Diagnose & Fix
We carry most common parts and materials on the van and carry out the repair on the spot wherever possible.
05
Full Report
After the repair we provide a full report of what was found and fixed, including any follow-up recommendations.
Common Questions
Frequently Asked Questions
What counts as a plumbing emergency?
Burst pipes, severe leaks, flooding, gas leaks, sewage backups, or complete loss of hot water are all emergencies. When in doubt, call us — we'd rather you check.
What should I do while waiting for an emergency plumber?
Turn off the water at the main stopcock if there's a burst pipe or flooding. If it's a gas leak, leave the building. Do not use electrical switches near water.
Is there an extra charge for after-hours callouts?
After-hours rates apply for callouts outside normal business hours. We'll advise you of the rate when you call so there are no surprises.
How fast can you respond?
We aim to be on site within 60 minutes across our service area. Response times may vary during peak periods but we always prioritise emergencies.
Do you handle flood damage and sewage backups?
Yes — we handle all emergency plumbing situations including burst pipes, flooding, sewage backups, and gas leaks across the Blue Mountains and Western Sydney.
Plumbing Tips & Advice
From Our Blog
Helpful guides from your local Blue Mountains plumbing experts.
Emergency
What To Do in a Plumbing Emergency
Stay calm and follow these steps while waiting for your plumber to arrive.
Read Article →
Burst Pipes
How to Turn Off Your Water in an Emergency
Know where your stopcock is before you need it — a quick guide for homeowners.
Read Article →
Gas Safety
Gas Leak Warning Signs Every Homeowner Should Know
The smell, sounds, and visual signs that indicate a gas leak in your home.
Read Article →
Ready to Book?
We respond within 60 minutes. Call or request a free quote online.